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Terms & Conditions at Grand Fortune Online Casino

By registering and playing at Grand Fortune Casino, the player automatically confirms that the player understands all rules and accepts the terms and conditions as stated here. The player also agrees to routinely check the website for any additions and changes to the terms.

By completing and submitting the registration form, you agree to receive marketing and promotional offers from Grand Fortune and partner casino sites via email and other channels. You can unsubscribe from receiving these marketing materials at any time.

Each item referred to in these terms and conditions shall be considered separate and severable from other items. If any item is found to be void, unenforceable or invalid, or for any reason whatsoever, the remaining terms and conditions shall still apply.

Grand Fortune Casino’s terms and conditions apply to all platforms.

The English terms and conditions are considered binding and final due to any discrepancies which might occur during translations.

From here on, Grand Fortune Casino will be referred to as us/we/casino/our. Registered members of the casino will be referred to as Player/Players/they.

Amounts stated will refer to the US dollar ($) currency even if not specifically stated.

GrandFortuneCasino.com is owned by Audeo N.V and managed by Merus (UK) Ltd. Audeo N.V (127564) a registered company in Curaçao whose address is E-Commerce Park, Vredenburg, Curaçao and Merus (UK) Ltd 37A Chippenham Mews, London, England W9 2AN,United Kingdom. Audeo N.V is Licensed by the Government of Curaçao (License 8048/JAZ2012-016)

GENERAL TERMS AND CONDITIONS

  • Grand Fortune is independently tested by a third party, accountancy firm for fair odds, and it has found that we comply with all laws and regulations which apply to internet/online casinos.
  • Any and all registered players/members of the casino agree that they are aware of all the possible outcomes which applies to depositing and playing at the casino, and they take full responsibility for their own actions. They also agree not to hold the casino liable for any consequences of their actions. We the casino are not able to provide you with any legal advice or assurances.
  • The Player agrees that he or she will only play for private, personal and non-commercial purposes and for their own entertainment.
  • To enjoy our casino, players must be 21 years old, or have reached the legal age of maturity in their jurisdiction, whichever is greater, in order to register a playing account.
  • Players may only have one active account. All duplicate accounts will be voided and removed.
  • Players must neither share nor disclose their registration details and/or their login details with any other players/third parties. Players are also strictly forbidden from allowing any other person to use their account.
  • Grand Fortune Players are only allowed to register one active account per household, computer, IP address or business address.
  • By providing their email address upon registration, the player automatically agrees to receive emails concerning promotions and important information. If you, the player, are no longer interested in receiving emails, you, the player, may unsubscribe by contacting a support agent at the casino.
  • By providing their postal address upon registration, the player agrees to receive printed marketing material from the casino. If the player is no longer interested in receiving these printed marketing materials, they may unsubscribe by contacting a support agent at the casino.
  • Employees of Grand Fortune Casino and members of their immediate families are not allowed/eligible to register at the Casino.
  • Ownership, title, and all intellectual property rights including images, animations, print, video, audio, etc remain with the casino.
  • Grand Fortune’s casino software is made available to players ‘as is’, and the casino management cannot be held liable for any bugs/errors/issues which might occur after installation.
  • The use of electronic, mechanical, robotic, computer software or other devices to automatically make playing decisions is strictly forbidden.
  • The casino maintains a zero-tolerance policy towards fraud of any kind, and reserves the right to investigate any activity which can be deemed as fraudulent or abusive. Should evidence be found of such behaviour, or if any of the player’s deposits are charged back, the casino reserves the right to confiscate any balances in the player’s account. The casino may also deem it necessary to initiate legal proceedings to collect any outstanding amount owed by the player.
  • In the event of any disputes, all decisions made by the Casino will be final.
  • If you as a player are totally dissatisfied with the service provided by the casino, we will consider your case and refund your deposit if the reasons can be considered valid and reasonable.
  • Grand Fortune reserves the right to limit and/or refuse wagers from any Players without giving any prior reasons.
  • Installing the casino software, registering an account and playing at the casino (such as making deposits and redeeming bonuses) is an automatic agreement by the Player that he/she understands all rules and agrees to abide by all Terms and Conditions at all times.
  • Grand Fortune allows gaming in US DOLLARS $.
  • We, the casino, agree to consider any complaints raised by a player and if the complaint is found to be valid and warranted, and based on all other factors, we, the casino, would consider returning any deposits made by the player.

BANKING AND TRANSACTIONS

  • Before depositing and wagering at the casino, the Player is solely responsible for verifying the laws for using online casinos where the Casino software is being used. The Player is also solely responsible for acquainting themselves with the laws that apply in his/her jurisdiction and any consequences.
  • By playing at the casino, the player acknowledges that they are familiar with the rules of all casino games and acknowledge that the rules of each game are available by using the help facility or contacting support.
  • €30 is the minimum deposit amount for euro which may be deposited in order to play games, or claim a bonus unless otherwise stated. As of 6 June 2016 12am EST).
  • Maximum payouts are $2500 per week unless otherwise stated.
  • There is a 48-hour pending period for withdrawals, except over weekends, or due to other circumstances.
  • In case of high volumes and frequency of payments to the same players, payments could take a further 48-72 hours.
  • Players at the casino are urged to print copies of all transaction data, rules, payment methods and cancellation/refund methods in order to avoid misconception at a later time.
  • We, the casino, reserve the right to withhold payouts of winnings until all Security Verification Documents have been received and verified by our accounts department, and all other information has been confirmed by the casino.
  • Players must provide the most recent records of the following:
    • Identity Documents
    • Proof of Residence
    • Confirmation of Banking Details
    • Front and back copies of credit card – first and last four digits must be visible, CVV number can be hidden.
  • If it is determined by Grand Fortune Casino that any information supplied by a player is false, we reserve the right to suspend that player’s account along with all relating cash-ins. The account will remain suspended until we, the casino, determine in our sole discretion that the player’s information was authentic and accurate.
  • If the name used to register your casino account does not match the name on the credit card used to make a deposit at the casino, we reserve the right to close your account without any prior notice. Any balances or pending withdrawals during such a suspension of an account will be terminated.
  • Any and all fraudulent or suspicious activities will be reported to the relevant law enforcement agencies, banks or credit card companies, along with your identity and email address.
  • Accounts are considered dormant (unused) after 180 days without any activity. After such time has passed, the a player will be contacted by call centre and be advised that the account has been dormant for 180 days and that the casino will revoke the balance on the account within 30 days after the notification, unless the player makes contact with the casino or starts playing. If a player has not received such a notification, and the account has been voided, the casino will gladly reinstate the balance once a written request has been received from the player and proper identification has been supplied and also verified by us.
  • Various casino banking methods are available, however we reserve the right to select which casino payment option will be used for withdrawals.
  • The player is solely responsible for educating themselves about any rules and regulations which apply to their geographical position/jurisdiction with regards to taxes/fees on casino winnings.
  • The Player is fully responsible for any applicable taxes and fees resulting from winnings acquired by playing at Grand Fortune Casino.
  • As of 1 April 2016, Grand Fortune Casino will no longer be held responsible for Dynamic Currency Conversion (DCC) charges. DCC charges will now be the onus of the casino player and not Grand Fortune Casino.

BONUSES AND PROMOTIONS TERMS AND CONDITIONS

  • At Grand Fortune Casino, any and all initial withdrawals (first withdrawal) on a welcome, no deposit bonus or any free coupon is subject to a 72-hour pending period. This is to confirm that your verification deposit has been received, all the relevant documents has been received and all checks have been performed on our side.
  • All first withdrawals are subject to a verification deposit. Only a minimum verification deposit of $30 will be accepted.
  • At Grand Fortune Casino, we do not currently accept registrations, or real money wagers from the following countries: MAURITIUS, NETHERLANDS ANTILLES, ISRAEL, COSTA RICA, SOUTH AFRICA. Please contact support for more information.

USD PLAYERS ONLY

Only players from the following countries are allowed to redeem and/or make withdrawals on WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES: United States and outlying areas, Belgium, Canada, United Kingdom, Australia, New Zealand, France, Italy, Sweden, Norway, Finland, Singapore and Hong Kong.

Players from all other territories not mentioned above will be eligible to redeem and/or make withdrawals on FREE MONEY NO DEPOSIT BONUSES after making 3 successful deposits at the casino.

Players are only allowed withdrawals off ONE free money, no deposit bonus. Withdrawals on further no deposit bonuses will be at the discretion of the casino management. This term applies to non-depositing players only. This term does not apply to frequent depositors.

We, the Casino, reserve the right to deny your withdrawal if it is found that you have signed up through an affiliate website, but claimed a coupon that does not belong to the same affiliate through whom you opened the account. Coupons are created for and allocated to specific affiliates and only their players are eligible for these coupons. Example: A player signs up at Affiliate A, but claims and plays with a coupon from Affiliate B; any wins this player accumulates from the coupon from Affiliate B will be declared null and void.

  • The validity time frame of a bonus/promotion refers to the specific time during which a bonus will be available.
  • Grand Fortune Casino reserves the right to end/withdraw/terminate any promotions without prior notice.
  • Our casino bonuses and promotions may not be withdrawn/redeemed as cash/winnings unless otherwise specified.
  • If upon review any player’s activities have been deemed to be ‘Promotion Abuse’, or fraudulent, the casino management has the right to take the following actions, at its sole discretion, against such abusers:
    • Abusive player accounts may be terminated with immediate effect and without notice
    • Players found to be abusing promotions/offers/bonuses may be banned from receiving further promotional offers from the casino.
  • All bonuses/promotions/coupons have max cashouts and wagering requirements. Please check with the Cashier or a support agent for more information about all bonuses/promotions/coupons.
  • Grand Fortune does not accept responsibility for any bonuses/promotions/coupons as advertised by an external source/third parties such as affiliate sites/casino forums, etc.
  • Bonuses/promotions/coupons are only available to players holding ONE active, verified account and bonuses/balances will be voided on any duplicate accounts. The same applies to tournaments.
  • Retention offers (offers other than welcome/sign-up offers) are for registered/depositing casino members only. All casino bonuses/ promotions/coupons and offers other than welcome/Sign-Up/New Member offers are limited to the registered and active members of the casino database.
  • Players are only allowed to redeem and play from one welcome, no deposit bonus. Should players redeem more than one welcome, no deposit bonus, any winnings and balances derived from these second welcome, no deposit bonuses will be voided.
  • New sign-up/welcome offers are for new players only; and registered/active players found to be redeeming these coupons will have their bonus balances voided.
  • To be eligible for any casino promotions, players must deposit and play in the primary currency of their residential country (where you have a registered address). We have the right to revoke bonuses and balances resulting from deposits in any currency made in contradiction to this condition.
  • New-sign up/Welcome bonuses/new player bonuses cannot be used in conjunction with any other bonuses.
  • 35X playthrough is the standard wagering requirement on the bonus amount + deposit unless otherwise specified – check the cashier for specific coupon terms. The wagering requirements MUST always be met before withdrawals will be authorised by the casino.
  • For information regarding individual coupons, please visit the casino Cashier where the coupon information will be available, or contact a support agent.
  • Wagers placed on restricted/dis-allowed games will not contribute towards fulfilling wagering requirements and any winnings will be voided.
  • Free money, no-deposit bonuses always have maximum cashout limits, regardless of whether or not a player has made a deposit. Please contact Support or visit the Cashier for these bonus terms and conditions.
  • If a Player redeems a no-deposit/free money offer/coupon that is not allocated to their status, or not intended for that class of player, all winnings and balances will be voided.
  • Players are only entitled to one free money/no deposit coupon/offer/promotion at a time. Redeeming multiple free money/no deposit coupons/offers/promotions is not allowed and all balances and winnings will be voided.
  • For free money/no deposit coupons/offers/promotions, and unless otherwise stated, max cashouts will be no more than 1X the bonus amount. For free money coupons below a value of $100, the max cashout will stand at $100 unless otherwise stated.
  • Players are only allowed withdrawals off ONE free money, no deposit bonus. Withdrawals on further no deposit bonuses will be at the discretion of the casino management. This term applies to non-depositing players only. This term does not apply to frequent depositors.
  • Winnings on free money/no deposit coupons/offers/promotions, after wagering is met, must be cashed out and re-deposited before playing can be continued. If the Player redeems a no-deposit/free money coupon/offer/promotion that is not allocated to their status or not intended for that class of player, all winnings and balances will be voided.
  • Players are entitled to no more than four free chips/coupons between deposits; any winnings resulting from multiple free chips will be voided. For example, should a Player redeem four free chips/coupons in succession (without making a deposit and wagering), Grand Fortune Casino reserves the right to void the withdrawal and return the funds to the casino.
  • Players are not eligible for casino bonuses/coupons/offers/promotions if they have a pending withdrawal. This term does not, however, apply to frequent depositors.
  • Bonuses that have been redeemed and activated after being credited to a Player's account will expire within 7 days.
  • Any bonus balances in accounts where a minimum of 1X wager has not been made after 30 days of redeeming a bonus will be voided.
  • Different game categories contribute differently towards meeting playthrough/wagering requirements, unless otherwise specified:
    • Slots, video slots, keno, scratch cards – 1.00
    • Roulette – 0.00
    • Poker Games – 0.20
    • Video Poker – 0.50
    • Blackjack, and other 21 games – 0.20
    • War, baccarat, craps, sic bo – 0.00
  • Bets placed on restricted games do not contribute towards fulfilling the wagering requirement. Please visit the Cashier.
  • A coupon is considered completed once your withdrawal has been authorized and finalised.
  • Only the registered recipients/players/account holders of promotions bestowed by the casino are permitted to claim the associated offers.
  • An approved ‘Manager Withdrawal’ represents a portion/percentage of the balance that was removed as it was not eligible/available for withdrawal. This amount could be Bonus funds (which are non-cashable/non-withdrawable) or because the Maximum Withdrawal Amount on your last bonus has been exceeded.
  • Terms and Conditions general and bonus-related apply to all gaming platforms.
  • Grand Fortune Online Casino reserves the right to change the terms and conditions on offers at any time and revoke or cancel any remaining bonus balance. It is the player’s responsibility to periodically check here website and with Support Agents for changes and updates.
  • Bonuses are valid as of 1 January 2015, 00:00:01 AM ET.
  • Grand Fortune Casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If it appears that players are participating in strategies that the casino in its sole discretion deems to be abusive, we reserve the right to revoke the entitlement of such players to the promotion. Furthermore, if upon such review, the player's activities have been deemed to be "Promotion Abuse", Grand Fortune Online Casino Management has the right to take the following actions, at its sole discretion, against such abusers:
    • Players who have been deemed ‘abusive’ may have their accounts terminated with immediate effect.
    • Players ‘abusing promotions’ may be barred from receiving further promotional offers from the Casino.
    • In the event of a dispute, all decisions made by Grand Fortune Casino will be final.
  • Only activity after redeeming a coupon counts towards fulfilling the bonus requirements.
  • Birthday and Anniversary Bonuses are subject to Management approval only. Please contact a Support Agent.
  • Casino bonuses are allocated/awarded at the casino manager’s discretion only and can be revoked at any time.
  • For full terms and conditions on all coupons/bonuses/promotions (daily offers and special offers), please visit the cashier or speak to an agent.
  • All bonuses from match deposits will be removed from the player’s balance on withdrawal. (These are sticky bonuses)
  • All comp point wins are limited to a withdrawal amount of 10X the redemption amount; that is, if the redemption value is $10; the maximum cashout value will be $100.
  • Players whom have NEVER MADE A DEPOSIT are not eligible to collect/withdraw any network progressive jackpot winnings.
  • Players who have converted free money into real money and go on to win network progressive jackpots without making a further deposit are not eligible for such winnings.
  • All bonuses carry terms and conditions, even if not stated on marketing materials or this website.

35 FREE NO DEPOSIT BONUS FOR NEW PLAYERS ONLY COUPON: 35NDBGF

  • This bonus offer is for new players only and may only be redeemed ONCE per player.
  • The bonus amount must be wagered 35X before a withdrawal will be authorized.
  • Only wagering on Slots and slot variations will contribute towards meeting play-through requirements.
  • Max cashout is $100.
  • The free money bonus can only be claimed by players who sign-up/register from May 12, 2015.

NEW PLAYER WELCOME MATCH

250% UP TO $500 ON SLOTS, SLOT VARIATIONS, BLACKJACK, VIDEO POKER, COUPON: 250WMGF

  • 250% MATCH UP TO $500 on first deposit.
  • Wagering: 35x bonus + deposit
  • Max cashout: 20x deposit up to a maximum of $4000.
  • Max bonus amount: $500

NEW PLAYER WELCOME MATCH 2

150% MATCH UP TO $300 PLUS 40 FREE SPINS ON SLOTS, SLOT VARIATIONS, BLACKJACK, VIDEO POKER, COUPON CODE: 150WMGF

  • 150% MATCH UP TO $300 PLUS 40 free spins on second deposit.
  • Wagering: 30x bonus + deposit
  • Max cashout: 20x deposit up to a maximum of $4000.
  • Max bonus amount: $300
  • Games Allowed: Slots, slot variations, blackjack, video poker. Please see cashier for full terms and conditions and game contributions.
  • This coupon (150WMGF) can only be claimed if the 250% deposit match (coupon 250WMGF) has already been claimed, and played.

MONDAY

UP TO 30% CASHBACK UP TO $500
PLUS
100% MATCH ON THREE DEPOSITS – COUPON: MONDAY
CASHBACK
  • The cashback bonus consists of up to 30% up to $500 of nett losses from the previous week on all games excluding the progressive casinos.
  • The minimum loss for the week must be at least $250.
  • The wagering is 20x the bonus.
  • The cash back bonus must be claimed within 5 days.
  • Get your cash back bonus credited to your account by contacting Support directly via email or live chat.
  • The maximum cash out amount is 10 x Bonus Up to a maximum of $2500
100% MATCH
  • The deposit and bonus amount must be wagered 25X before a withdrawal will be authorized.
  • Only wagering on Slots, Keno and Scratch Cards will contribute towards meeting play-through requirements.
  • Claim 3x on a Monday.
  • Max Cashout amount - 20X Deposit Up to $5000

TUESDAY

UP TO $225 FREE PLUS 50 FREE SPINS
COUPON CODE: GFCTFP
  • DEPOSIT $30 GET $50 FREE plus 10 FREE SPINS
  • DEPOSIT $50 GET $100 FREE plus 20 FREE SPINS
  • DEPOSIT $100 GET $225 FREE plus 50 FREE SPINS
  • The deposit and bonus amount must be wagered 25X before a withdrawal will be authorized.
  • Only wagering on Slots, Keno and Scratch Cards will contribute towards meeting play-through requirements.
  • Each coupon can be redeemed THREE times on Tuesdays only.
  • Max Cashout amount - 20X Deposit Up to $5000.
  • Refer to coupon details in cashier to confirm game wagering contribution.

WEDNESDAY

25% MATCH PLUS 100 FREE SPINS – COUPON CODE: WED25
50% MATCH PLUS 75 FREE SPINS – COUPON CODE: WED50
100% MATCH PLUS 50 FREE SPINS – COUPON CODE: WED100
150% MATCH PLUS 25 FREE SPINS – COUPON CODE: WED150
  • Each offer is redeemable 3 times.
  • The deposit and bonus amount must be wagered 25X before a withdrawal will be authorized.
  • Refer to coupon details in cashier to confirm game wagering contribution.
  • Max cashout on the MATCH bonus is 20x deposit up to $5000.

THURSDAY

UP TO 150% MATCH PLUS 150 FREE SPINS
100% MATCH UP TO $500 – COUPON CODE: GFCTM1
125% MATCH UP TO $500 – COUPON CODE: GFCTM2
150% MATCH UP TO $500 – COUPON CODE: GFCTM3
PLUS A $50 FREE CHIP AFTER REDEMPTION AND PLAY WITH ALL 3 COUPONS – COUPON CODE: GFCTF50
  • 150% match offer: The deposit and bonus amount must be wagered 30X before a withdrawal will be authorized.
  • 125% match offer: The deposit and bonus amount must be wagered 30X before a withdrawal will be authorized.
  • 150% match offer: The deposit and bonus amount must be wagered 30X before a withdrawal will be authorized.
  • Refer to coupon details in cashier to confirm game wagering contribution plus all terms.
  • Max cashout 20x deposit up to $5000.

FRIDAY, SATURDAY AND SUNDAY

UP TO $225 FREE PLUS 50 FREE SPINS
COUPON CODE: FREESPINS
  • DEPOSIT $30 AND GET $50 FREE plus 10 FREE SPINS
  • DEPOSIT $50 AND GET $100 FREE plus 20 FREE SPINS
  • DEPOSIT $100 AND GET $225 FREE plus 50 FREE SPINS
  • Each offer is redeemable 3 times with the same coupon code.
  • The deposit and bonus must be wagered 30X before a withdrawal will be authorized.
  • Refer to coupon details in cashier to confirm game wagering contribution plus all terms.
  • Max cashout 20x deposit up to $5000.

BIRTHDAY BONUS

  • Only players with active Real Money accounts who have deposited and wagered within the last 30 days qualify for a Birthday Bonus.
  • This bonus is awarded at the sole discretion of Casino Management on the day of the player's birth.
  • 25x wagering on the bonus and max cashout is $100.
  • Players must ensure their personal information is correctly captured in order for the Birthday Bonus to be correctly awarded.